Re: OFF TOPIC: Mail going into Trash/Spam

[Bruce Steers <bsteers4@xxxxxxxxx>]

Hi Willy , i have PM'd you the last mail that went to my spam.
I selected the GMail "Save message" option , hopefully the saved .eml file
I sent you has all the headers needed.

It ticks all the boxes as I was the recipient and that mail was in my spam
folder.

Oddly it now seems "some" mails go to spam and others do not.
After my last message to say they no longer go to spam, some have!.
I guessed maybe proton is adjusting the headers or something.

Respects
BruceS


On Wed, 22 Jan 2025 at 10:37, gbWilly <gbWilly@xxxxxxxxxxxxxx> wrote:

> Hi All,
>
> Recently, Bruce mentioned my mails being seen as spam and Christoph let me
> know what the problem was so I could report to Proton mail.
>
> The support team asked me to send the EML file of the email that landed in
> the recipients Trash/Spam folder. Of course I have long deleted these
> mails. Secondly they wanted the email headers of the mail the recipient
> received in Trash/Spam.
>
> So, I'm sending this mail now to get just that info. If it happens to go
> into your Trash/Spam (Bruce had that problem) please send me the email
> headers. I have no idea how you make them visible in your own mail
> application, but I have an option in a mail to 'view headers'. And these
> headers are what proton support want to see.
>
> I hope one of you can provide me with these headers, if my mail ends up in
> their Span or Trash folder, I would help.
>
> Thank you in advance
>
> gbWilly
>